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Moments of Truth Each customer contact is called a moment of truth. - ppt download
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UneeQ Blog | Want to impress your customers? Find their 'moment of truth'!
UneeQ Blog | Want to impress your customers? Find their 'moment of truth'!
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article - essentials customer service - moments of truth - Change Factory
Moments of Truth Each customer contact is called a moment of truth. You have the ability to either satisfy or dissatisfy them when you contact them. A. - ppt download
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Moments of truth in customer service and journey mapping